Shipping

If you are concerned about the status of your order, please contact us.  

We know that ordering new gear is exciting, and you'll be keen to receive your order as quickly as possible. We partner with reliable services to offer secure and fast shipping, anywhere in Australia, or the world.*  

Current Service Disruptions

Middle East 

Due to geopolitical developments in the Middle East, flights in and out of the region have been impacted. resulting in the temporary suspension of deliveries with some carriers to the following countries until further notice:

• Bahrain
• Iraq
• Israel
• Jordan
• Kuwait
• Lebanon
• Oman
• Qatar
• Saudi Arabia
• United Arab Emirates

We are closely monitoring the situation and are operating according to authorities’ guidance. We appreciate your patience at this time. 

Other countries 

Please note we are currently unable to ship to any locations within:

• Russia
• Azerbaijan
• Mongolia
• Tajikistan

And there are limited carrier options shipping to: 

• Kazakhstan
• Kenya
• Kyrgyzstan
• Uzbekistan

For any further information, please feel free to reach out to our team. 

Important Notice for U.S. Orders

Orders shipped from Australia to the United States are sent Delivered Duty Unpaid (DDU). This means import duties, taxes, and brokerage fees are not included in your checkout total and may be charged by U.S. Customs upon arrival.

These costs are the responsibility of the recipient and must be paid before delivery. We recommend checking with U.S. Customs or your local carrier for current rates before placing your order.

How long will my order take? 

Orders placed by 12pm AEST Monday to Friday are typically dispatched within 1-2 days of purchase, if there is a change or issue, we will contact you. Depending on the provider you have selected, our approximate shipping timeframes are as follows: 

How can I track my order? 

If you have selected shipping with a tracking option, will receive a tracking number after your order has been dispatched. Please make sure you provide us with a valid delivery address and contact phone number so we can contact you if there are any issues with your order. 

I’ve ordered a few items, will they all be sent together? 

Where possible, we always endeavour to combined shipping for a single order, however in some instances you may receive multiple deliveries, and depending on what you have ordered items may be packed inside one another.

I have a question about my order, what do I do?

If you have any questions about your delivery, please contact us here and we will do our best to help.